Terms and Conditions

Payments & Refunds:

Full and complete payment is due at the time of booking and a confirmation email will be sent within 24 hours. If 24 hours have passed without receipt of this confirmation email, please contact us directly to ensure that reservation details have been received properly and in our system. 

All refunds will be processed within 24 hours of approved cancellation request. A cancellation email, along with a cancellation confirmation number, will be provided with the returned invoice. 

Damages to Vehicles:

Guests will be responsible for any damages incurred to a vehicle. These include spills, food stains. If a guest becomes ill during a trip and a professional cleaning service is required, entire cost of cleaning service will be charged to credit card on file.

Communication:

Guests voluntarily subscribe to text messages and emails from Cedar Trans LLC and its drivers once a reservation has been made. This include communication about trip details, last minute changes, and real-time details from drivers related to pickup/drop off. 

If there is a different phone number that a guest would like to be communicated at, please note this in the Special/Requests section of a booking or reach out directly through email. Guests will be responsible for any damages incurred to a vehicle. 

Updates to Reservation Details:

Any updates to guest reservations must be made 72 hours in advance of the earliest pickup time on the reservation to avoid any issues and for accommodations to be made. 

If details regarding flight info are not provided during the time of booking, reminder emails will be sent periodically to collect this info to ensure proper pick-up time.

Vehicle Upgrades:

All vehicles dispatched will match the category (sedan, SUV, or van) at the time of booking. In some cases, a vehicle may be upgraded at no additional cost to the next category up (i.e. sedan to SUV). Guest will receive an update through email in the event of a no-fee upgrade. 

Meet and Greet:

All guests arriving through Orlando International Airport (MCO) will be met by their chauffeur inside the baggage claim area. The driver will be holding a sign with the passenger’s name clearly displayed. 

If you are having difficulty reaching the baggage claim area or cannot find your assigned driver, please reach out directly to your driver or 407-592-8483 immediately for assistance. 

Please reach out with any questions at info@cedartransorlando.com.